Store Supervisor - Automotive

The Store Supervisor – Automotive will oversee daily store operations within the automotive department, ensuring excellent customer service, efficient stock management and safe, compliant working practices. The role involves supervising sales colleagues, maintaining merchandising standards, supporting inventory control and contributing to sales and service targets. The Store Supervisor will act as a key point of contact for customers and internal teams, resolving issues and driving continuous improvement. Key Responsibilities Customer Service & Sales Lead by example to deliver high standards of customer service and technical advice on automotive products and accessories Support sales activities to meet department and store sales targets, including upselling and product demonstrations Handle and resolve customer enquiries, complaints and returns in a timely, professional manner Team Leadership & Development Supervise, coach and schedule store colleagues to ensure adequate cover and high performance Provide on‑the‑job training and product knowledge development for the team Promote a positive, inclusive working environment and support adherence to company policies

Requirements

Education Any graduate or relevant vocational qualifications in automotive or retail management advantageous Experience Experience in retail, automotive parts or related customer‑facing environment, with supervisory responsibilities preferred Proven track record of delivering customer service and achieving sales targets Experience of stock control, merchandising and use of retail systems (POS, stock management, ERP) desirable