Senior Sales Operations Manager

Bringing smiles is what we do at TTEC… for you and the customer. You will be the Senior Sales Manager working in our Cairo site, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Reporting to the EMEA Sales Operations Director you will be responsible for leading a large team of inbound and outbound sales agents and developing and implementing successful sales strategies. What You’ll Do As a Leader Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers. Possess strong understanding of Outbound, Inbound and Accountmanagement sales motions and working to drive and generate net new revenue. Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values. Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities. Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue. Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers. Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute. Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.

Requirements

Manage Sales pipeline and regular forecasting to meet assigned goals. Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends. Develop and continuously improve lead qualification using established criteria and standards. Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations. Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results. Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.