Sales Development Team Lead

The Sales Development Team Lead will lead and manage a team of appointment setters, ensuring strong performance, consistent follow-through, and adherence to established sales processes. This role combines team leadership, sales operations management, coaching, and workflow oversight to help improve appointment conversion rates and overall sales efficiency. Key Responsibilities Team Leadership & Management Manage and support a team of 3–5 appointment setters. Conduct daily standups to align priorities, goals, and team performance expectations. Audit calls to ensure communication quality, professionalism, and adherence to company standards. Monitor inboxes, Slack communications, and calendars to maintain organization and timely follow-up. Provide ongoing feedback, support, and development opportunities for team members. Sales Operations & Performance Management Ensure strong appointment conversion rates and follow-up consistency across the team. Track KPIs including speed-to-lead, appointments booked, and follow-up efficiency. Prepare and maintain sales performance reporting for leadership. Manage reschedules, cancellations, and no-show workflows proactively to optimize appointment flow.

Requirements

3+ years of experience in sales, business development, team leadership, or related roles. Experience managing appointment-setting teams and improving sales performance metrics. Experience working with CRM systems, preferably GHL. Familiarity with communication and workflow tools such as Slack, email, and calendar management systems.