Manager, Technical Account Management - EMEA

As Manager of the TAM team, you will be at the intersection of technical expertise and customer success. You will provide the operational backbone that allows your team to thrive — removing blockers, driving consistency, and ensuring every customer engagement is purposeful and value-driven. You will foster a collaborative team culture while keeping individual contributors aligned to Camunda's broader strategic goals. What You'll Be Doing Lead and develop a team of TAMs, managing day-to-day performance, coaching individuals, and fostering a high-collaboration team culture. Ensure the consistent execution of TAM services across the customer base, maintaining quality and alignment with defined engagement models. Identify and resolve operational blockers, enabling TAMs to focus on delivering customer value rather than navigating internal friction. Support customers in their journey to accelerate adoption, expand usage, protect existing value, and continuously realize outcomes from Camunda. Collaborate cross-functionally with CSM, Sales, Professional Services, and Product to ensure a seamless and value-driven customer experience. Align team activities with company goals and contribute to the evolution of the TAM function through process improvement and best practice development.

Requirements

Ability and/or willingness to use our product. Several years of experience in Technical Account Management, customer success, or a related customer-facing technical role, with at least 2 years in a people management capacity. Proven ability to lead and develop technical teams, with a coaching mindset and a focus on individual growth and team cohesion. Strong technical foundation and a Bachelor's degree in Computer Science, Engineering, or a related technical field. Familiarity with process automation, BPM, or enterprise software platforms — experience with Camunda or similar orchestration tools is a plus. Strong operational mindset — able to manage performance, prioritize effectively, and remove obstacles that slow down team execution. Excellent communicator and collaborator, comfortable working across Sales, Professional Services, and Product to deliver a joined-up customer experience. Customer-centric approach with the ability to translate technical engagement into measurable business value for enterprise clients.