Manager, Specialist Sales - SIP - IC

The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is the powerhouse for all Mastercard capabilities in the North and Francophone Africa cluster, and it aims to drive Mastercard business growth by creating, pitching and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings. The Gateway Lead supports the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to acquirers across segments. They also act as an expert for their products/solutions portfolio in the Cluster, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop, but also grow the Gateway business and ensure customer satisfaction. The Manager, Products and Solutions, Gateway reports to the Acceptance Solutions & Digital Infrastructure Lead in the Cluster CSC. Key Responsibilities Act As An Expert For Their Geography/solution Portfolio Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment Accountable for having a deep understanding of the assigned product, service or platform Provide visibility to the Customer Solution Center Lead (CSCL) and Solution Architects (SA) on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

Requirements

Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or Account Manager "AM/BD")