Junior Account Operations Associate

As an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. This position offers the unique opportunity to be at the forefront of shaping a role that grows alongside our company, making a direct impact on both customer experience and operational excellence. What You'll Do Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur Collaborate with Customer Success Managers on maintaining high NPS scores for our brands Work closely with the Customer Support team to help triage account-level issues

Requirements

You have 1 year of operational experience working with B2B clients, presenting and analyzing data. You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads You thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion You're energized by solving new, never-before-faced problems and bringing clarity to ambiguity You maintain a team-first mentality and find joy in partnering with others to find solutions You're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders You stay composed under pressure and can navigate tough conversations with grace, knowing how to soothe clients when necessary You're highly organized and comfortable working across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus) You can analyze large sets of data to tell compelling stories and identify common threads