IT Specialist

- Serve as the first point of contact for users seeking technical assistance over the phone, email or ticketing system

- Installing new software and hardware components

- Regularly evaluating our IT systems to ensure they meet the necessary demands

- Assisting with network administration tasks

- Ensuring data storage is safe and secure

- Resolving all issues coworkers have with their IT systems and software

- Educating coworkers about network security and best practices for computer usage

- Supporting the day-to-day operations of our computer network

- Perform remote troubleshooting through diagnostic techniques and pertinent questions Install modify and repair computer hardware and software