IT Help Desk

- Perform remote troubleshooting through diagnostic techniques and pertinent questions

- Determine the best solution based on the issue and details provided by users

- Walk the users through the problem-solving process

- Responsible for install Different operating system

- Responsible for replace and Check for Hard ware peace’s

- Direct unresolved issues to the next level of support personnel

- Provide accurate information on IT products or services

- Record events and problems and their resolution in logs

- Follow-up and update User status and information

- Identify and suggest possible improvements on procedures