Administrative Coordinator

We're Billionaire Cookies, Dubai’s first rotating cookie concept with brand new flavours dropping every single week available for a limited time only. We define Billionaire Cookies as "hand-crafted cookie dough so rich in flavour it's like your tastebuds struck gold". All recipes are developed by hand in our cookie bakery in Dubai. Our mission is to create a fun, memorable experience from product to packaging to interactions with customers.

 

As we continue to grow, we're searching for a motivated and detail-oriented Administrative Coordinator to join our team. You will be the backbone of our administrative processes and play a crucial role to ensure the smooth operation of our cookie bakery, with a strong emphasis on managing order processing, coordinating with delivery drivers, various administrative duties and delivering excellent customer service.

 

What you'll be doing:

Order Management:

• Receive and process customer orders accurately and efficiently.
• Organize and maintain order records, ensuring all details are up-to-date.
• Collaborate with the bakery team to schedule production based on order volume.

Customer Service:

• Provide exceptional customer service via phone, email, and in-person interactions.
• Address customer inquiries, resolve issues, and assist with order customization.
• Keep customers informed about order statuses and delivery times.

Order Collection and Delivery Coordination:

• Coordinate with delivery drivers to ensure timely and accurate order pickups.
• Verify and prepare orders for delivery, ensuring they meet quality standards.
• Track delivery schedules and communicate with drivers to ensure on-time deliveries.
• Delivery resolution interacting with Noon and ChatFood support teams when required.

Inventory Management:

• Monitor and report on inventory levels of cookie products, ingredients, and packaging materials.
• Place orders for supplies as needed, maintaining optimal stock levels.

Administrative Support:

• Assist with general administrative tasks such as filing, data entry, and record keeping.
• Maintain required auditory processes and forms to ensure compliance with food safety standards.
• Maintain cleanliness and organization in the administrative area.

 

Skills

What you'll need to succeed:

• High school diploma or equivalent; relevant college coursework is a plus.
• Proven experience in customer service or administrative roles, preferably in a food-related industry.
• Strong communication and interpersonal skills.
• Confidence in multi-tasking, planning and problem solving.
• Strong organizational abilities and attention to detail.
• Proactive approach to taking initiative and decision making when required.
• Attributes: adaptability, openness, high-energy, passionate.
• Proficiency in using office software (e.g., Microsoft Office Suite).
• Enthusiasm for baking and cookies is a plus.
• Own visa sponsorship is preferred.

 

What we can offer

• An opportunity to grow with a fun, dynamic and rewarding work culture.
• Exposure to different aspects of running a unique and growing food startup.
• Free cookies, of course! Plus friends and family discount.

 

We look forward to hearing from you! In the meantime, please follow our socials to stay tuned on all things cookies: @billionairecookiesdubai

Benefits

• Training Include
• Bonus