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Technical Support Engineer

AED 6,000–6,500 / mo

عن هذه الوظيفة

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution within agreed time limits
Discuss with clients a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers.
Refer to an internal database or external resources to provide accurate technical solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at once.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows, Linux, and Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software.
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Bachelor’s degree with IT Certificate or Diploma in IT
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Full Time