Sales Team Leader (English)

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Sales Team Leader is responsible for managing, motivating, and coaching a team of call center sales representatives to achieve and exceed sales targets, service level agreements (SLAs), and key performance indicators (KPIs) . This role requires a results-driven leader who ensures the team delivers a superior customer experience while adhering to company policies and sales strategies . Key Responsibilities Leadership & Team Management Lead, mentor, and motivate a team of sales agents to drive leads and achieve revenue targets . Conduct regular performance reviews and feedback sessions, and maintain development plans for all team members . Effectively lead and manage people, processes, and technology to facilitate the delivery of excellence in service and operational efficiency . Foster a positive team culture and manage day-to-day team activities, including staff attendance, leave approvals, and shift rosters . Sales & Performance Management Develop and implement effective sales strategies to expand market share and maximize sales opportunities . Monitor and manage team performance against service level agreements and Key Performance Indicators (KPIs) . Analyze sales performance and call center statistics to prepare reports for management and identify areas for improvement . Provide ongoing coaching and training to sales agents on product knowledge, sales techniques, and objection handling .

Requirements

Proven experience (typically 1-5 years) in a supervisory or team leader role within a call center, specifically in a sales or telemarketing environment . High school diploma or equivalent; a relevant degree or certification in business or management is a plus . Proficiency in call center software, Customer Relationship Management (CRM) tools, and MS Office Suite .