Parts Advisor | Al-Futtaim Automotive - BYD | KSA

The Parts Advisor is responsible for the accurate identification, quotation, and timely supply of genuine automotive parts to the workshop, retail customers, and trade accounts. The role combines commercial sales responsibility with disciplined inventory management, directly impacting workshop efficiency, parts revenue, and overall aftersales profitability. By ensuring correct part availability, pricing accuracy, and fast order fulfilment, the Parts Advisor plays a critical role in reducing workshop delays, improving customer satisfaction, and maximizing parts department performance. The position requires strong product knowledge, attention to detail, and the ability to balance sales targets with effective stock control and OEM compliance. Key Responsibilities Parts Sales & Customer Service Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities including accessories and service-related items Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration Ensure high levels of customer service through accurate order processing, timely responses, and professional communication

Requirements

Diploma or Bachelor’s Degree in Business Administration, Logistics, Automotive, or a related field Experience Requirements Minimum 2–4 years of experience in parts operations within a franchised automotive dealership environment in KSA or GCC Strong exposure to parts sales, inventory control, and workshop parts supply processes Experience handling EV or hybrid vehicle parts and high-voltage components is considered an advantage