IT Specialist

- Receive and respond to incoming calls, tickets, and/or e-mails regarding service problems. Participate in a rotating on-call assignment after hours and weekends.

- Help desk agent solve daily issues for normal users (internet, network share, printers, scanners, office application…).

- Establish, build & maintain the company's data networks (Computer Network, Telephone Network, Security systems network (Access control, Surveillance systems…).

- Install data network cables (computer, Telephone & Security networks).

- Fix printer’s issues (laser, ink, ribbon, industrial, bar code, scanners copiers…).

- Troubleshooting (data networks problems, printers, Windows, MAC, & Linux OS & applications…).