Application Support Deputy Manager

- Analysis and identification of customer needs, objectives, and business requirements.
- Work effectively with other support teams and help the Desk team to resolve End Users issues regarding fast response, reliability, and availability.
- Create & support Workflows in all modules of Dynamics 365.
- Responsible for configuring and customizing the Microsoft Dynamics application to achieve the business requirements.
- Coordinating & testing Integration with other applications.
- Understand and implement required security to confirm to the business approved access & authority matrix.
- Provide field support by answering questions or handling user support requests/escalations.
- Participating in business testing for the new released features.
- Monitoring the corporate applications to ensure service availability 24/7.
- Recording and tracking incidents, complaints, or requests.
- Customize required reports and forms for different business functions.
- Any additional tasks requested in the range of Position.
- Ability to manage code migration, document configuration changes, and monitor performance.
- System analysis and design (Must).
- ERP Dynamics AX (Must).
- SQL Server development (plus).
- SQL Reporting SSRS (plus).
- SQL BI (Plus).
- SharePoint Administration (Plus).
- Microsoft AX courses and certificates.
- Written and verbal communication skills.
- Ability to diagnose & address application issues.
- Working knowledge of SQL Databases.
If you are interested please send an updated CV to:
[email protected]